Welcome to Our Practice!
We are proud to announce that we are currently seeking Patient Centered
Medical Home (PCMH) accreditation which is designed to improve delivery
methods of patient care. At Mountain Health, we now work in Care Teams
consisting of doctors, nurse practitioners, physician assistants and medical
assistants in order to give you the highest quality of care. On your first
visit, we will encourage you to select a Primary Care Provider (PCP).
We will try to schedule you with your PCP whenever possible and if your
PCP is not available, we will schedule you with another member of your
Care Team. The members of your Care Team share information and have access
to your health history in order to better serve you.
Mountain Health is happy to have a centralized call center to handle all
patient inquiries. Our qualified call center staff will be able to book
and cancel appointments, request contact with your provider on your behalf,
and give real-time clinic updates as they happen. Please inform our staff
of all health care concerns at the time you make your appointment. Also,
let us know if you have been to the hospital or seen another health care
provider since your last visit. For all appointments you may call 619-445-6200
and/or any location and our call center staff will be glad to assist you.
What to Bring:
Patients must arrive at the time provided when scheduling their appointment.
When arriving for your appointment, please bring the following: Current
medication bottles, photo ID, insurance card(s), co-pay and proof of income
(if utilizing Sliding-Fee Scale). Acceptable documents for proof of income
are Tax Form 1040, or pay stubs (a month’s worth). If you check
in late for your scheduled appointment you will be placed on “Walk-In” status.
Mountain Health strives to meet the needs of all those who enter our facility
to the best of our ability. In doing so, we accept walk-ins. The wait
time on any given day is directly related to the number of that day’s
no-shows or cancellations; however, we will do everything we can to ensure
your medical needs are met before you leave our facility. The order in
which walk-in are seen is dependent on severity of medical needs.
Same Day Access:
Same day appointments are available which allows access for patients who
have an immediate need to be seen on the same day.
Mountain Health has built an interactive Patient Portal that will allow
patients to access test results, request information directly from their
provider, and view upcoming and past appointments. For more information
please refer to the patient portal page, from the drop down.
If you need your medication that we prescribed refilled DO NOT CALL THE
OFFICE; contact your pharmacy and request the refill. The pharmacy will
contact the office for approval if needed. All prescription refills must
be called to the pharmacy at least 48-72 hours prior to the actual need
of the medication.
After Hours Access Information:
Mountain Health has an on-call provider for patients in need of after-hours
access. To reach these services, please call 619-445-6200 and/or any of
our offices and follow the prompts. For emergencies, call 911 or go to
the nearest emergency room.
HIPAA Notice of Privacy Practices- English
HIPAA Notice of Privacy Practices- Spanish